Privacy Policy

Last updated: 06 January 2026

1. Introduction

This Privacy Policy describes how X9 QI SRL, operator of the natrix.be website, collects, uses and protects the personal data of its users.

By using the site, you accept the processing described in this document.

2. Data controller

The data controller is:

X9 QI SRL
Chaussée de Bruxelles 388, 7850 Enghien, Belgium

Company / VAT number: BE0787532310
Email: noa@natrix.be

3. What data is collected?

Depending on your use of the site, we may process the following data:

• first and last name;
• email address;
• delivery and billing address;
• order-related information;
• purchase history;
• IP address;
• technical information relating to your browser and device;
• data necessary for the operation of your account, where an account is offered.

Banking information is never retained by X9 QI SRL. Payments are processed by secure providers.

4. Why do we use your data?

Your data is used only when necessary in order to:

• manage your user account;
• process your orders;
• ensure deliveries;
• respond to your requests;
• provide after-sales service;
• improve the quality and security of the site;
• comply with our legal obligations.

We never sell your personal data.

5. Legal basis for processing

The processing is based on:

• the performance of a contract (order, account creation, etc.);
• compliance with legal obligations;
• your consent where required;
• our legitimate interest in ensuring the proper functioning of our services.

6. Data recipients

Certain data may be processed by our technical providers, solely within the scope of their tasks.

This may include in particular:

• Firebase / Google Cloud;
• Stripe (payment);
• carriers;
• audience analytics services, when activated.

These providers are subject to their own data protection obligations.

7. Cookies and audience measurement

The site uses cookies strictly necessary for it to function (cart, session, secure payment), which do not require your consent.

With your consent, we also use Google Analytics (via Firebase) to measure audience and improve the site. These measurement cookies are only set after you accept them through the consent banner (Google Consent Mode). You can refuse without any impact on your browsing, and change your choice at any time by clearing the cookies in your browser.

8. Retention period

Personal data is kept only for as long as necessary for the purposes for which it was collected or for the period required by applicable law.

9. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have in particular the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability.

Any request may be sent to: noa@natrix.be

10. Security

X9 QI SRL implements reasonable technical and organisational measures to protect personal data against any unauthorised access, loss, destruction or disclosure.

11. Supervisory authority

If you consider that your rights are not respected, you may lodge a complaint with the Data Protection Authority (DPA): www.autoriteprotectiondonnees.be

12. Changes to this policy

This Privacy Policy may be modified at any time to reflect changes in services, regulations or processing activities.

The version published on the site is the only applicable one.