Last updated: 06 January 2026
These Terms & Conditions of Sale govern all sales made through the online store natrix.be.
Any order implies the unreserved acceptance of these Terms.
The products offered on the site are sold by:
X9 QI SRL
Drève des Chardonnerets
7850 Enghien
Belgium
VAT: BE0787532310
Email: noa@natrix.be
The products offered are described with the greatest care.
Photographs, visuals and illustrations are provided for information purposes only.
Slight differences in colour, finish or presentation may exist depending on screens or production batches.
Prices are shown in euros.
Unless otherwise stated, they are displayed inclusive of all taxes (VAT included).
Shipping costs are indicated before the final validation of the order.
X9 QI SRL reserves the right to change its prices at any time.
Products are nevertheless invoiced at the price displayed at the time of the order.
The order becomes final after:
X9 QI SRL reserves the right to refuse or cancel an order in the event of fraud, irregular payment or any other legitimate reason.
Payment is made exclusively through the means offered on the site.
The order will only be prepared after effective confirmation of payment.
Products are shipped to the address provided at the time of the order.
Delivery times are given for information purposes only.
A reasonable delay cannot give rise to any compensation.
Risk is transferred to the consumer at the time of actual delivery.
In accordance with applicable law, the consumer has a period of 14 days to exercise their right of withdrawal from receipt of the products.
The product must be returned:
Return costs remain the responsibility of the consumer unless legal provisions state otherwise.
The refund is made after receipt and inspection of the returned products.
Products made according to the customer's specifications or personalised do not benefit from the legal right of withdrawal, in accordance with applicable provisions.
Consumers benefit from the legal warranties provided for by Belgian law.
Any request may be sent to: noa@natrix.be
X9 QI SRL cannot be held liable for:
X9 QI SRL's liability remains limited in the cases permitted by law.
Products are offered subject to available stock.
In the event of unavailability after an order, the customer will be informed as soon as possible and may choose between:
The data necessary to process orders is handled in accordance with the site's Privacy Policy.
Any question relating to an order may be sent to: noa@natrix.be
These Terms are governed by Belgian law.
In the event of a dispute, an amicable solution will be sought as a priority.
Failing agreement, the competent courts will be determined in accordance with the applicable legal provisions.